Psychological Therapies | Family Services Australia

QLD Psychological Therapies

Funded by the Darling Downs and West Moreton Primary Health Network, our Psychological Therapies program provides no cost mental health services to people across the lifespan from the Toowoomba, Somerset, and Lockyer Valley LGAs.

Services are available face-to-face in Lowood, Gatton and Toowoomba City, or can be provided via telehealth across Toowoomba, Somerset and Lockyer Valley LGAs.

Our downloadable flyer provides additional information.

Beautiful landscape in rural Queensland, Australia near Cootharaba.jpg

Services provided include:

Intake Assessment and service navigation
Short to medium term psychological intervention provided by an accredited Mental Health Clinician, for an initial ten sessions.
Warm referral to other services that can better support your needs and/or provide continued support once your engagement with us ends.
Group Programs (further information to be confirmed).

Referral & Enquiry

QLD Psych Therapies referral

QLD Psychological Therapies currently has availability for referrals.

REFERRAL form

Click HERE

Referrals to this service must be made by a GP, Psychiatrist, or Paediatrician. Other service providers and allied health practitioners are also welcome to make a referral on behalf of people they are supporting but a GP referral must be provided. This program does not accept self-referrals. Please contact one of the below methods if you have any questions.

call us

1800 372 000

(option 2)

email us

triage@familyservices.org.au

HEAD TO HEALTH REFERRAL LINE

1800 595 212

QLD Psychological Therapies Process

Inquiry & Intake

After receiving your referral from your GP or Head to Health hotline service, our administrative staff will be in contact with you to book the initial intake appointment with our intake team. Once we have all the relevant documentation, and if your referral is deemed suitable for our service, our program manager will allocate you to a Health & wellbeing clinician who has the skill set to meet your needs.

Initial session

You can expect a welcoming and confidential environment where your clinician will aim to understand your concerns, goals, and background. The session often involves discussing the reasons for seeking help, personal history, and current challenges. The clinician may ask questions to assess emotional, behavioral, and cognitive patterns, while also explaining the therapy process and answering any questions you might have. It’s an opportunity for you to share openly and for the clinician to collaboratively develop an initial plan for treatment.

Ongoing sessions

You will work collaboratively with your clinician to determine the appropriate frequency of sessions, and the amount of sessions you will likely need. Our administrative staff will book these appointments with you.

Our QLD Psychological Therapies Team

QLD Psych Therapy Team

Faye Ye

Program Manager

(she/her)

ACA Registration number: 17261

Faye is a Registered Counsellor and joined our team in 2024. Faye has degrees in Commerce, Psychology and Counselling, and currently study leadership and management. Outside of FSA, Faye has worked as a senior practitioner and clinical lead across many different mental health settings, including residential care, foster care, private practice and the NDIS.

Faye believes that clients are the expert on their own life and they should be placed in the driver's seat along this collaborative journey with their therapist. Faye has a special interest in working with neurodiverse young people, complex trauma and interpersonal difficulties.

Faye therapy approach included creative and expressive elements for all age groups. She views the therapist-client relationship as a partnership where both parties work together to achieve positive change. Faye puts emphasis on recognising and respecting the client's cultural background and experiences when interpreting their behavior. Faye’s predominately works from a Dialectical Behaviour Therapy (DBT), Acceptance and Commitment Therapy (ACT), Creative Cognitive Behaviour Therapy, Play Based Therapy, Art-based & Narrative Therapy approaches.

Faye enjoys doing Yoga, running and skiing in her spare time.

Faye works Monday to Friday.

Aditi (Adi) Singhal

Clinical Counsellor

(she/her)

PACFA Registration: 30833

Adi is a PACFA registered Clinical Counsellor who joined our team in 2024. Aditi has over 3 years of experience working with adults, adolescents and their families in the Not-For-Profit and Private sectors, with a strong focus on Youth Mental Health. She has experience supporting a broad range of challenges including anxiety, mood disorders, workplace stress management, trauma, grief and loss, life transitions, body image concerns, and maladaptive eating.

Adi believes that clients are the experts on their lives. She aims to practice building on clients’ strengths to navigate stressors and adapt new coping strategies to live a more fulfilling and balanced life. Adi is interested in working with Clients that present with anxiety, depression, workplace stress, burnout, social relationships and Attachment-based challenges.

Adi believes that when people are well informed, they are more empowered in their decision making. She recognises the importance of a strong rapport, and strives to provide a safe and empowering environment to client. She predominantly works with Dialectical Behaviour Therapy (DBT), Cognitive Behaviour Therapy (CBT), Motivational Interviewing, Existential Therapy, Compassion Focused Therapy (CFT) and Acceptance and Commitment Therapy (ACT). Adi embeds a trauma-informed, neuro and gender affirming approach in her clinical practice.

Adi enjoys exploring new bakeries and her weekends are devoted to catching up on sports.

Adi works Monday to Thursday.

Brooke Duchesne

Psychologist

(she/her)

AHPRA Registration: PSY0002412024

Brooke is a Registered Psychologist who joined our team in 2024. Brooke has experience working in private practice, forensics and education.

Brooke believes that you gain a sense of fulfillment through seeing others thrive and being part of their journey. Brooke is interested in working with grief, depression and anxiety.

Brooke believes that we are all human, we all have a different approach to doing life, we all make mistakes and go at different paces. She accept others as they are and tries her best to meet clients where they are in life. She predominantly works with Cognitive Behaviour Therapy (CBT) and Acceptance and Commitment Therapy (ACT).

Brooke enjoys spending time at the beach, listening to music and podcasts, and learning.

Brooke works Tuesday to Thursday.

What are the benefits of a psychological assessment?

A psychological assessment can help people to better understand their strengths and needs, and provide tailored recommendations to assist their wellbeing across environments. This may include classrooms / workplace modifications and accommodations and suggestions of beneficial follow-up referral support options or interventions. Diagnoses may be provided to help the individual and those around them to better understand their unique experiences.
Where is the psychological assessment conducted?

The majority of assessments we undertake must be completed in-person. Our assessment clinicians are located in our main office at 1 Lamerton Crescent, Shellharbour City Centre. There is ample free parking available nearby. Some assessments may be able to have components, or the entirety completed via telehealth, however please discuss this with us on enquiry.
Who will complete my psychological assessment? Are they appropriately trained?

All of our assessment clinicians are registered psychologists with the Australian Health Practitioner Regulation Agency (AHPRA). Our autism assessment clinicians have been specifically trained in administration and interpretation of autism assessment tools.
How do I enquire about a psychological assessment?

Contact our friendly reception team at 1800 372 000 (Option 2), or send us an email at triage@familyservices.org.au.
Do you have payment plans available?

Yes. Please discuss this with our administrative staff as part of your enquiry.
Can I get a rebate from my health fund?

This is dependent on your health fund. Please reach out to them to get further information on this.
What is your cancellation policy for assessments?

FSA Psychology is fee based due to lack of external funding to provide ongoing sustainability. As such, we are required to enforce cancellation fees where appointments are not attended or where short notice is provided. Appointment reminders are routinely sent via SMS and Email in the lead up to an appointment booking and allow for a minimum of 2 business days’ notice of cancellation. Cancellation requests can be sent via email to triage@familyservices.org.au; by calling our reception on 1800 372 000 (option 2); or by responding to the SMS reminder message. Cancellation and refunds for booking deposit: If you cancel your assessment at least one week prior to the initial consultation, your deposit will be fully refunded. If you cancel with less than one week’s notice and do not reschedule, the deposit will not be refunded. You may reschedule once without losing your deposit. However, if a second reschedule is required, the deposit will be forfeited. Cancellation and refunds for assessment sessions: Cancellations or rescheduling with less than 2 business days’ notice will incur a fee of 25% of the full session cost for the portion of the assessment being cancelled. If we are able to fill the cancelled appointment slot, you will be notified, and the cancellation fee will be waived. However, due to the nature of our service, this is not always possible. Your securely stored debit or credit card will be charged the relevant fee. You will be emailed a receipt following being charged. If you would prefer to pay over the phone or in person, you are required to contact our office prior to the end of the scheduled appointment to arrange your preferred payment. In some cases, future appointments will not be booked until the fee has been paid.

If you would like to provide feedback on your experience of this service, please follow this link. (select 'Health & Wellbeing as the service stream')

All feedback collected is anonymous and confidential.

This service is supported by funding from Darling Downs and West Moreton PHN through the Australian Government’s PHN Program.